- Coverage: 101 Cities
- 1,327 Subdistrict
- 2,453 Buildings
- 561,928 Homepass

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## FAQ

##### Frequently Asked Questions.

## FAQ

All Internet Combo IPTV Registration Grace Period IPTV

###### SHOWING

##### Can I use Biznet Home service for business/company?

Biznet Home service can only be used for personal use, with the following terms and condition:

- Individual customer who use the service but the payment is to be made by the employer company of the customer. This is allowed but the customer must send the company's complete name and the copy of company's TIN to Inside Sales and Finance Division of Biznet for taxes requirements.
- Customers who uses the service is a company, who use the service for company use, are not allowed to use Biznet Home services. Customers can be directed to use Metronet service, which is targeted for SMBs. More Information

##### Can Biznet Home installation be done at shopping centres or mall?

The installation can be done for shopping centers or malls with installation fee of Rp 750.000,- and hardware fee. In several areas, Biznet Home installation excludes Wi-Fi modem.

##### Is Biznet Home Internet's speed constant all the time?

No. Biznet Home Internet is a shared ‘up to’ based service. Nonetheless, the speed and performace of Biznet Home Internet can be used optimally throughout the day.

##### Am I allowed to cancel my Biznet Home 5+1 or 10+2 promo purchase after I have made the payments?

Purchases that have been paid cannot be refunded or cashed. This is in accordance with the terms and conditions of Biznet Home

##### Does Biznet Home apply FUP (Fair Usage Policy) for all its service?

No, Biznet Home does not apply FUP (Fair Usage Policy) in its services. Biznet Home does not give limited quota and speed downgrade in particular use of the quota for all customers in order to give the best experiences in accessing fast internet without limit in their homes.

##### What is Biznet Wifi?

Biznet Wifi is turbo WiFi service with speed up to 100 Mbps and free for all Biznet Home and Biznet Metronet customers.

##### How to use Biznet Wi-Fi

Here are 2 easy ways to use Biznet Wifi service

1. Choose Biznet Wifi SSID
2. Input your Biznet Home / Biznet Metronet Customer ID and Password

Please make sure that your Biznet Home and Biznet Metronet account are active to use Biznet Wifi service.

##### What will customer get if customers purchase additional wireless router during registration?

Customers will receive a set of 1 unit wireless router that includes installation cost and maintenance by Biznet Home.

##### Why can't I connect my Playstation to Playstation Networks/Playstation Store?

If you have any issue related to the connection to Playstation Network/Playstation Store, you can contact Biznet Home Care by phone to 1500933 or email to home_care@biznetnetworks.com, and our team will assist to run configuration on your device.

##### Can I subscribe to Biznet IPTV service if my TV unit does not have 4K picture quality?

Yes, you can subscribe to Biznet IPTV service and enjoy the channels in Standard Definition (SD) or High Definition (HD) quality. You will not be able to enjoy 4K picture quality as provided in Biznet IPTV service.

##### Does all channels in Biznet IPTV have Indonesian subtitle/dubbed to Bahasa Indonesia?

Not all channels have subtitles/dubbed to Bahasa Indonesia. It depends on the content providers for each channels. For channel with subtitles/dubbed to Bahasa Indonesian, you can enjoy the programs with subtitles or dubbing automatically.

##### Does Biznet IPTV has EPL (English Premiere League) soccer programs?

At the moment, Biznet Home Combo service does not have EPL (English Premiere League) soccer program.

##### Why there is no channels under MNC Group available on Biznet IPTV service?

At the moment, Biznet IPTV does not have any partnership with MNC Group to broadcast RCTI, Global TV and MNC TV channels.

##### I am a customer of Biznet Home Combo service and subscribed to the service before 2019 with rental-based STB hardware. Can I change my service package from Biznet Home Combo to Biznet Home Combo IPTV?

Yes, you can change your service package from Biznet Home Combo to Biznet Home Combo IPTV by replacing your STB hardware to Biznet IPTV STB, with adjustment to the monthly fee.

##### How to register Biznet Home service via Online if I don't have an Internet access?

If you don't have an Internet access or having trouble to do Online Registration, you can call Biznet Home Care 1500933 or visit our nearest Biznet Store.

##### How long is active period after making a payment?

Active period for customers is 1 month (30 days), and 45 days for the grace period.

##### How long is the active period after I have made a payment?

Active period for customers is 1 month (30 days), and 45 days for the grace period.

##### Can I re-subscribe to Biznet Home when I am considered to have terminated the service?

Yes, you can re-subscribe to Biznet Home. You will be charged a reconnect fee of Rp 500.000,- with the condition of both network cable and Biznet Home Fiber Modem hardware are still available and suitable for use at your premise. If the condition of the Biznet Home Fiber Modem network cable and/or Biznet Home Fiber Modem hardware located at the your location is not eligible for use, you are required to make a reissue consisting of the installation fee and/or the cost of the device.

##### Where can I make Biznet Home payments?

For your Biznet Home payments, you can choose the easiest payment method for you. Click here for Biznet Home Payment Methods. Click here

##### What is Biznet IPTV?

Biznet IPTV is an interactive TV service that shows the latest entertainment programs with the best 4K quality resolution and can be accessed using The New Biznet Fiber network.

##### What are the available channels on Biznet IPTV services?

Biznet IPTV is an interactive TV service that shows the latest entertainment programs with the best 4K quality resolution and can be accessed using The New Biznet Fiber network.

##### What is VOD Menu?

VOD Menu is the menu that gives you access to the wide variety of Video On Demand programs.

##### Can I browse the Internet on Biznet IPTV?

Yes, Biznet IPTV gives you the convenience of being able to browse the Internet on your television through the Browse menu.

##### Does Biznet IPTV have a guarantee period for Biznet IPTV STB devices purchased by customers?

Biznet guarantees IPTV devices for a period of one (1) year from the date of purchase.

##### Can I bring and use my Biznet IPTV STB when traveling?

Yes, you can carry and use your Biznet IPTV STB while traveling in Indonesia as long as you are connected to The New Biznet Fiber network.
Just connect your Biznet IPTV STB to the available TV unit and the internet connection from Biznet at your destination.

##### What would happen if I run Factory Reset?

By choosing Factory Reset, all personal data and settings will return to the default setting. We recommend doing this if you plan to stop using Biznet IPTV STB or if Biznet IPTV STB is going to be used by other customers.

##### What is Catch Up Feature? And how do I access it?

By using this catch up feature, customers can freely watch any TV programs within 72 hours.
While watching the program, customers can slow down or speed up the film part as desired.
How to access the Catch Up feature:
▪ Press the Menu button on the remote control unit and select Catch Up.
▪ After entering the Catch Up menu, you can browse the channel and date to select your preferred program.

##### What are the available payment methods that can be used for Biznet IPTV?

You don't need to worry about the choice of Biznet IPTV’s payment method, because we have a large selection of payment methods, such as:
a. Virtual Account Permata Bank
b. Virtual Account BCA
c. Payment via minimart (Indomaret, Alfamart, Alfamidi, Lawson)
d. Online payment via GO-PAY

##### What should I do if I already made the payment, but the channels are still blocked and the expiration date has not been changed?

• For Unsubscribed Channels, you can press the blue button on the Remote Control unit (Check Payment Status), and the payment will be verified. You will immediately be able to enjoy your channel services again.

• If your expired period has not been changed, please select Menu >> My Account >> My Information >> Check Payment Status. The payment will be verified and you will immediately able to enjoy channel services again.

##### How do I use the Personal Recording Feature (PVR)?

▪ Plug in an external USB storage drive or an external hard drive to the USB port on the rear side of the decoder (Minimum storage 8 GB).

▪ Press the Menu button on your remote control unit and select the Recordings icon. This menu allows you to schedule recordings, check your list of recordings, set manual recording settings, and access PVR settings.

##### How do I use Time Shift TV feature?

▪ Time Shift TV feature enables you to Rewind, Pause, or Fast Forward the program you are watching, using play/pause buttons on the remote control units

▪ Time Shift TV feature can be used only when you are watching channels that enable this feature. Channels that enabled this feature will display the Time Shift icon on screen and you can use your remote control unit to access the function.

##### How do I check the program guide?

▪ Press the Menu button on your remote control unit and select the Channel Guide icon or press the Guide button on your remote control unit for quick access.

▪ You can then browse through channels and program schedules using the arrow keys on your remote control unit to watch LIVE TV, set reminders, record, or to add channels to your favourite list.

##### How do I program my Favorite Channel list?

▪ Press Menu button on your remote control unit and select the Channel Guide icon.

▪ Select the preferred channel and press the Blue button on your remote control unit to add the channel to your Favorite Channel list, or press the Menu button on your remote control unit and select the Channel Settings icon. You can then add the desired channels to your Favorite Channel list.

##### How do I check my Favorite Channel List?

Press the Menu button on your remote control unit and select the Favorite Channels icon or press the FAV button on your remote control unit for quick access.

##### How do I block a channel?

Press the menu button on your remote control unit and select the Parental Settings icon and follow directions.

##### How do I add a reminder for a program?

▪ Press the Menu button on your remote control unit and select the Channel Guide icon. You can then browse through channels and program schedules using the arrow keys on your remote control unit and press the OK button to add a reminder for the preferred program.

▪ You can also set reminders via the Mini Guide of the channel that you are currently watching. Press the OK button on your remote control unit to access the mini guide, navigate using the arrow keys on your remote control unit and press the OK button to add a reminder for the preferred program.

##### How do I set up my Wi-Fi connectivity?

Press the Menu button on your remote control unit and select the Menu icon. Access the System Settings menu, switch ON your Wi-Fi connectivity, select preferred network and enter the Wi-Fi password (if prompted).

##### How do I set up my Ethernet connectivity?

Press the Menu button on your remote control unit and select the Full Menu icon. Access the System Settings menu and select your preferred IP assignment configurations.

##### How do I view the menu in English or Bahasa Indonesia?

Press the Menu button on your remote control unit and select the Menu icon. Access the Functional Setting menu, select the Menu Language tab and select the preferred language.

##### Can Biznet IPTV STB used on other internet provider networks?

Biznet IPTV services can only be used on The New Biznet Fiber network.

##### How do I watch tutorial video on Biznet IPTV STB?

You can watch tutorial video on VOD menu, choose Category menu and choose Free VOD

## User Guide

Wireless Cable Modem Configuration

Setting Connection for Mac

Setting Connection for Windows Vista

Setting Connection for Windows XP

User Guide Set Top Box

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